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How do I apply for a Sampath Credit Card?

 

What is the income required to apply for a Sampath Credit Card?

Based on your income you can apply for the following Sampath Credit Cards:

  • VISA Infinite – on invitation only
  • VISA Signature – Minimum Annual Income LKR 3,000,000
  • VISA Platinum - Minimum Annual Income of LKR1,000,000
  • Sampath Gold - Minimum Annual Income LKR 600,000
  • Sampath Classic – Minimum Annual Income LKR 360,000

 

What documentation do I need to provide when applying for a Sampath Credit Card?

The following documents are required when applying for a Sampath Credit Card:

  • Duly filled Application Form
  • A copy of the NIC/Passport
  • Salary Slip
  • Letter from Employer confirming salary
  • Billing proof (i.e. telephone bill, water bill or electricity bill)

  If not salaried:

  • Copy of Business Registration
  • Copies of list of Directors
  • Business/ personal current account statement for last 6 months

Further, documentation may be required depending on the basis on which you are applying.  

How long will it take to process my Sampath Credit Card application?

  • VISA Infinite: Basic Card –7 working days / Supplementary card - 3 working days
  • VISA Signature: Basic Card – 7 working days / Supplementary card - 3 working days
  • VISA Platinum Card: Basic Card - 10 working days / Supplementary card - 3 working days
  • Gold: Basic Card - 10 working days / Supplementary card - 3 working days
  • Classic: Basic Card - 10 working days / Supplementary card - 3 working days

* Subject to all documentation being complete  

How can I apply for Supplementary Card/s?

You can apply for a Supplementary Card by submitting an application directly to us, handing over to a branch or sending an application by post to the Sampath Card Centre.  

Can I obtain a Sampath Credit Card by keeping a Deposit in lien?

Yes. You need to hand over a request letter, a Letter of Set-off and the Fixed Deposit certificate (if it is a Term Deposit) along with the application.  

I've applied for a Sampath Credit Card. Now how can I check on the status of my application?

You can call us on our Customer Service Hotline (0)11 2300604 or email us on credit@card.sampath.lk or you may write to the Sampath Card Centre, # 110 Sir James Pieris Mawatha, Colombo 2, with your application reference number or National Identity Card (NIC) Number.  

How do I activate my Sampath Credit Card?

Your Card is active from the time you collect the Card, unless we have specifically communicated otherwise (Eg: we deactivate the Card when we courier it to an address overseas).  

Will I receive a PIN?

Yes. A Personal Identification Number (PIN) will be sent to you via Registered Post once the Sampath Credit Card has been approved/collected.  

What are the features and benefits of Sampath Credit Cards?

Please visit "Special offers" & "Sampath Advantage" pages for features and benefits on all Cards  

What fees and charges are linked to the Sampath Credit Card?

Please visit "Rates/Charges" page for details on card fees  

How many Supplementary Cards can I add to my Sampath Credit Card?

You can have several Supplementary Cards, provided they are for your immediate family members.  

Is there a Rewards programme linked to my Sampath Credit Card?

Yes. All Sampath Infinite, Signature and Platinum VISA Credit Cardholders are entitled to Sri Lanka's highest rewarded loyalty programme called Ultra Rewards http://loyalty.sampathbank.lk/ultrarewards/  

Where can I use my Sampath Credit Card?

You can use your Sampath Credit Card at any payment point which accepts VISA / MasterCard Sampath Credit Cards as a payment mode  

What is the CVV & CVC number?

The last 3 digits on the signature panel on the reverse of your Sampath Credit Card.  

What is the interest free period on the Sampath Credit Card?

The interest free period for your Sampath Credit Card is from 21 days up to 51 days, based on the date of the transaction was performed and billed to your card.  

How are Late Payment charges calculated?

If you fail to pay the Minimum Amount Due by the Payment Due Date, a Late Payment fee of LKR 900.00 or 5% of the minimum out standing, whichever is higher, will be charged to your card. However the late payment fee is exempted for Sampath Infinite and Signature Credit Cards.  

How can I make payments on my Sampath Credit Card?

  • Standing order instructions to recover outstanding from your Savings or Current account at Sampath Bank [from 5% – 100% of your closing balance]
  • Cash or cheque payments will be accepted at any of our branches island-wide
  • Mail a cheque to Sampath Card Centre, # 110 Sir James Pieris Mawatha, Colombo 02
  • Transfer funds from your Sampath account using our ATMs
  • Transfer up to Rs. 1,000,000 from your savings or current account, using Sampath Vishwa facility with no extra cost
  • Transfer funds from your Sampath account for free or letter of instruction via fax or Sampath Vishwa authenticated mail.

 

How long does it take for a payment to be credited to my Sampath Credit Card?

  • Branch Payments
    • Cheque Deposits - upon realization (Sampath Cheques on same day)
    • Cash within 1 hour (up to Rs 300,000), or 7.00 am on the following day
  • Sampath Vishwa within 1 hour (up to LKR 300,000), or 7.00 am on the following day
  • Telebanking 7.00 am on the following day
  • ATM transfers 7.00 am on the following day

 

What is the minimum monthly repayment on my Sampath Credit Card?

5% of your statement balance  

Where can I access my Sampath Credit Card Statements?

Your monthly statement will be delivered to you via post or by eStatement (as chosen by you).  

How can I view/monitor my transactions?

Should you wish to view details of your transaction, you may register for free SMS Alertz or log in to Sampath Vishwa Account and request for same.  

How do I register for eStatements?

By completing and returning an eStatement application which can be downloaded from our Web site. You can also hand over a request to our branches or posted to us (Sampath Card Centre, # 110 Sir James Pieris Mawatha, Colombo).  

What should I do if I have lost my Sampath Credit Card?

Report the loss of your Sampath Credit Card immediately to Customer Service Hotline, (0)11 2300 604 or (0)11 2314 814 which is mentioned on the reverse of the card.  

What should I do if I suspect there has been fraudulent activity on my Sampath Credit Card?

You need to call our 24hr call center number provided on the reverse of your Sampath Credit Card and inform us of the suspected transaction on your Sampath Credit Card.  

How do I set up Standing Order instructions to pay my Sampath Credit Card outstanding by debiting my Savings or Current account?

You can submit a request to set up standing order instructions from your account via the Branch, by directly writing to us or by sending an authenticated Sampath Vishwa mail.  

What do I do if my Sampath Credit Card is damaged?

By directly writing to us, handing over a written request to a branch or by sending an authenticated Sampath Vishwa mail.  

How can I renew my Sampath Credit Card ?

You will automatically receive a new Sampath Credit Card prior to the expiry of your existing Sampath Credit Card  

How can I increase or decrease my credit limit?

By directly writing to us, handing over a written request to a branch or by sending an authenticated Sampath Vishwa mail.  

Can I use my Sampath Credit Card overseas?

Yes. You can use your Sampath Credit Card at any payment point which accepts VISA/Master Card Sampath Credit Cards as a payment mode  

Can I use my Sampath Credit Card at any ATM to withdraw cash?

Yes. You can use your Sampath Credit Card at any ATM which is on the VISA/ MasterCard networks (VISA Plus and CIRRUS logo) to withdraw cash  

What is the maximum amount I can withdraw from an ATM?

Can withdraw in multiple transactions (depending on maximum dispense amount of ATM) up to 75% of your credit limit.  

How can I close my Sampath Credit Card account?

A written request can be handed over to our branches or posted to us (Sampath Card Centre, 110 Sir James Pieris Mawatha, Colombo 02). You can also submit a request via Sampath Vishwa.  

How do I change my personal details?

A written request can be handed over to our branches, posted to us at(Sampath Card Centre,110 Sir James Pieris Mawatha, Colombo 2). You can also submit a request via Sampath Vishwa authenticated mail.

How do I make a Sampath Credit Card insurance claim?

Please visit the "Travel Insurance" page for more details  

I can't remember my PIN, what should I do?

You can get a new PIN by visiting the Sampath Card Centre or any of our branches and handing over the PIN request indemnity.  

How do I query a transaction on my Sampath Credit Card?

A written request can be handed over to our branches or posted to us at (Sampath Card Centre, # 110 Sir James Pieris Mawatha, Colombo 02). You can also submit a request via Sampath Vishwa or by calling the number given at the reverse of your Sampath Credit Card.